What we can do to help you?

We will listen, understand and support you.

We are here so you have someone to turn to, whenever you need. It might take just one call or you may need to call us many times. However long it takes, we are there for you every step of the way.


Want to talk?

We are free, confidential and available 24/7.

Call or text 116 000

Email 116000@missingpeople.org.uk.   

You can text us even if you have no credit left on your mobile phone.

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.

Exit quickly

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In November 2016 we launched a new project in partnership with Royal Mail. 

Message Home is one of our longest-running services for missing people and offers them the ability to send a message, via our helpline, to a loved one. This new project allows them to do this by post for the first time. 

We are circulating pre-addressed cards to our partners around the country which can be written in, sealed and returned to us at Freepost MISSING PEOPLE. 

When we receive the cards, we will get in touch with the sender through their preferred channel and, after asking a couple of questions to confirm their identity, we'll take details of their message. We will then contact their family member or loved one to establish if they are happy to receive a message. If they are, we will pass the message and offer an opportunity to return a message.

The cards will also contain information about how people can contact our free, 24/7, confidential helpline.

If you would like to order some of these cards, or have any questions about the project, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 020 8392 4511.

We’ll be shouting about this project across our website and social media so please join us using the hashtag #HomeForChristmas. 

Message Home FAQs

How long is this project running?

Although we are launching this project at Christmas, our Message Home service runs year-round so you can leave any unused cards for use at any time in the future.

How is Royal Mail involved in this project?

Missing People works with Royal Mail to help connect people who are missing and away from home with their loved ones or another place of safety. The award-winning partnership includes Royal Mail’s High Risk Missing Person alerts, which it can send to the handheld PDAs of its postmen and women, Freepost Missing People which allows people who are missing to connect with Missing People’s free helpline service through the post, and Child Rescue Alert, which Royal Mail is funding in 2016.

What if someone wants to send a card but doesn’t have any contact information?

We appreciate that some people will not have any means of us contacting them personally. In these situations, we would kindly ask your organisation to act on their behalf and allow those contact details to be used. In order to make sure that each message sent is genuine, we can’t pass any messages until we have contacted the sender. Alternatively, this service is available through our free, 24/7 helpline on 116 000.