What happens when you call us?

We are here so you have someone to turn to, whenever you need.

It might take just one call or you may need to call us many times. However long it takes, we are there for you every step of the way.

Want to talk?

We are free, confidential and available 24/7.

Call or text 116 000

Email 116000@missingpeople.org.uk.   

You can text us even if you have no credit left on your mobile phone.

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.

Exit quickly

Click here to exit quickly.

All our services are accessible via one number 116 000 and it’s free, confidential and you can call it anytime night or day. Our team are available 24 hours a day.

Our phones are answered by a combination of paid staff and volunteers, all of whom are trained to a high standard and specialise in helping people who are missing, or are thinking about going missing.

People like Shane and Dana...

"We understand that no two situations are ever the same....

That's why we take the time to listen to what you have to say and what you want to do. We're on your side, no matter where you are or what you've been through..." - Shane, Helpline Supervisor.



"By exploring someone's situation we can help them work out what to do next, and how we may be able to help. We can explore what support may be available, and sometimes they find out that there are options they didn't think they had....

Support is out there and we can help you find it." - Dana, Helpline Supervisor