How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


Article Index

Keeping the search alive

We will maintain our appeal for information about your missing person for as long as you wish on our website, social networks and through poster campaigns.  If he or she has not been found within a few weeks, you may find that media interest declines. There are a number of strategies you can employ to ensure the media continues to publicise your missing person. Our guidance sheet outlines activities that you may wish to consider if you reach this stage.

Our guidance sheet comprehensively outlines what will happen before, during and after an interview and offers practical advice and checklists on what to prepare for and your rights during an interview. Remember that the Missing People helpline team is here to offer support on 116 000. Additionally, the Missing People Communications Team has extensive experience working with families with missing loved ones and journalists and is here to offer you advice and guidance. You can contact the Communications Team through the helpline or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

You can download the media guidance sheet here.

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