How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


Article Index


The best way of making media coverage help you appeal for a missing person quickly and in the manner you want is to develop friendly relationships with journalists who want to interview you. It is important to maintain boundaries and not being persuaded into doing or saying anything you don’t want.

Our guidance sheet lists some tips about preparing for interviews and things you should consider before going to the press. The guidance sheet also contains some advice for families with missing loved ones planning interviews provided by ITV newsreader and journalist Julie Etchingham.

You can download the media guidance sheet here.

We are here to talk you through what you might expect and offer advice or support if you are planning an interview. The most important thing to remember is that you are in control – you can decide how much information to share, where and when interviews take place, and when they are over.

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