How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


Article Index

Deciding to contact the media – where to start

Using the media may be the quickest and most effective way of raising awareness of your missing person and helping in the continuing search for him or her. It is important to decide whether this type of publicity will be the best thing for you and the person who is missing. You should consider the impact that it will have on your life and the wellbeing and safety of the missing person, both now, and when they return from being missing.

The thought of being asked probing and personal questions about your missing person may feel overwhelming. We are happy to offer advice to help you reach an informed decision.

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