How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


Article Index

Our publicity

When someone is missing and considered vulnerable, our publicity appeals can help to gather vital information from the public. These appeals can also, on occasion, reach the missing person and encourage them to make contact. With the appropriate consent we can:

  • produce and circulate poster appeals
  • launch a dedicated appeal online, including Facebook and Twitter appeals and secure publicity appeals via our media partners and editorial features
  • handle sightings and information form the public 24 hours a day
  • encourage the missing person to contact us confidentially
  • text the missing person's mobile phone (if their number is known) with details of our helpline.

To access these services, please contact us on the helpline.

Contact Us