How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.


Search Dog Heroes is a national initiative launched by Missing People, in partnership with Lowland Rescue, and supported by players of People's Postcode Lottery through Postcode Dream Trust.

The Search Dog Heroes project will deliver awareness to thousands of families nationally whose loved-ones are living with dementia, learning disabilities or mental health problems; all of which are linked with high risk disappearances, by delivering educational tools to advise on how to prevent disappearances and how to prepare for them. This includes how to capture a person’s scent and safely store it in case the worse happens, through a designed scent toolkit.

Register your interest and receive an email alert when scent kits become available to order online.

As part of the 2 year funded project, new search dogs and handlers will be trained and deployed, many of the dogs being 'trailing' dogs who are able to follow an individual scent, drastically reduce search areas and quickly find a missing person. The project will ensure an improved national response to high risk missing persons by working with agencies involved in responding to a disappearance to work better together to improve referral process, response rates and awareness.

Visit the Search Dog Heroes website for more information about the project.

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