Who we are

A lifeline when someone disappears

We are a team of caring, highly skilled staff and volunteers working around the clock to support anyone affected by missing, alongside our partners and supporters across the UK.

Find out about the people who lead and support Missing People.

Diversity and Inclusion 

Missing People is committed to diversity and to equal opportunity.  See our Diversity and Inclusion policy for more.

Give time

Use the Search Directory to find out who is missing in your area or volunteer for Missing People.

Give socially

Join the Search by following us on Facebook or Twitter. The more people who share our missing people appeals with friends online, the more chance we have of finding them.

Give anything

Let us know how you are supporting Missing People! Call us on 0800 MISSING (647 7464) or email supporters@missingpeople.org.uk and tell us how you can help.

Jo Youle - Chief Executive

Jo Youle

Jo Youle, CEO of Missing People since December 2012, has worked at a senior level within the organisation for more than 10 years, starting as Head of Helplines. Passionate about the rights of vulnerable children and adults, some of her achievements include: helping to found the English Coalition for Runaway Children; securing the Ofcom award to provide the 116 000 Helpline for missing children in the UK and Europe; and developing specialist support services for families, including a bespoke counselling service. In 2014, Jo received Third Sector's Rising Chief Executive Award and in 2016 led the charity to be ranked as the 18th best not for profit to work for in the annual Sunday Times list.

Jo is passionate about people, and works tirelessly to inspire funders, key stakeholders and decision-makers about the issue of missing. Jo regularly participates in Missing People's challenge events to raise funds and awareness for the charity, and ensures that the needs of those affected when someone disappears are grounded at every level of the organisation. Jo is the go-to expert and speaker on the issue of missing persons for the media, and has spoken at a wide range of events and venues, including London’s 02 Arena and the House of Lords.

Before joining Missing People, Jo was a Director at Central London Samaritans, and a Samaritans volunteer for more than decade; following a successful career as an artist and songwriter for Warner Music and Chrysalis. Jo is a trained Mediator and currently volunteers for Inspiring the Future, delivering career talks to school-aged children.

Jo is a proud trustee of the charity Brook and is a mentor to sixth form students at her local school.


Ross Miller - Director of Fundraising and Communication

Ross MillerRoss Miller has responsibility for Missing People’s income and awareness across grants, major gifts, corporate partnerships, direct marketing and fundraising communications. A unique part of the charity’s awareness raising – to help find missing people – is overseen by Ross and currently includes the largest formal UK charity partnership with the Outdoor Advertising industry.

Celebrating 10 years at Missing People in a number of communications and fundraising roles, Ross leads a hugely successful team whose awards include: Grand Prix, non-FTSE 100 companies at CorpComms Awards, alongside finalist nominations for Best Annual Review and Use of Digital at ThirdSector Awards. Ross is a Trustee of the Postcode Heroes Trust and a member of the FRSB Advisory Board for small-medium charities.


Douglas Parkhill – Director of Finance 

Douglas ParkhillDouglas Parkhill joined Missing People in September 2008 as Director of Finance and Resources. He has a background in senior financial, company secretarial, corporate governance and consultancy roles in industry and is a member of the Institute of Chartered Accountants of Scotland and a graduate of the University of Glasgow. He was named Company Secretary of the Year 2011 for the not-for-profit sector by ICSA.

Douglas is former Group Company Secretary of pharmaceutical group SkyePharma PLC, and former Finance Director of Black and Edgington, then the UK's leading provider of tented structures for major events, including: the Wimbledon Lawn Tennis Championships, Henley Royal Regatta, Farnborough International Airshow, State visits and Royal Garden Parties.


Susannah Drury - Director of Services and Advocacy

missing people profile

Susannah Drury joined Missing People as Senior Policy and Advocacy Manager in May 2013. In September 2013, she joined the Director team as Director of Policy and Advocacy. She represents Missing People on CEOP’s Missing Children Advisory Group, the Missing Adults Advisory Board and the Advisory Board for the Centre for the Study of Missing Persons at the University of Portsmouth. 

Susannah has 15 years’ experience of policy, research and evaluation roles in local and regional government, at Nacro, the crime reduction charity, and at SHS Trust, a social inclusion charity. Most recently, Susannah was a Scrutiny Manager for the London Assembly, leading the team supporting Assembly Members to hold the Mayor of London to account on policing and crime issues.  


Karen Robinson - Director of Developments and Partnerships 

Karen joined Missing People 2011 and has led the development of key partnerships with police across the UK resulting in the charity reaching more missing people and their families. Karen’s background in both the police and prison service coupled with her many years’ experience working with children who run away and go missing, children at risk of exclusion and adults with mental health and homelessness problems place her well to negotiate the charity’s important relationships with both statutory and voluntary sector partners.

Most notably, Karen has led the charity’s development of locally commissioned services, helping the Missing People reach an extra 2,000 children a year and many more children, adults and families through our new training programme for professionals. Karen has an interest in Leadership and a passion for nurturing talent within her growing team.


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